Terms & Conditions and Usage Policy
For Glaze Website – glaze.sa
Welcome to Glaze. By using this website or making any purchase, you agree to comply with the Terms & Conditions and Usage Policy outlined below. Please read them carefully before using the site.
1. Definitions
- Website: Refers to the Glaze online store at glaze.sa
- We / Us: Refers to the management of the Glaze store
- Customer / User: Any person who uses the website or makes a purchase
- Products: All items offered for sale on the website
2. Terms of Use
- The user must be 18 years of age or older, or have the consent of a legal guardian.
- The user agrees to provide accurate and correct information when registering or making a purchase.
- The website must not be used for any illegal purposes or activities that violate the laws and regulations of the Kingdom of Saudi Arabia.
- Glaze reserves the right to suspend or terminate any user account that violates these terms.
3. Products & Pricing
- All prices displayed on the website are in Saudi Riyals (SAR) and include VAT unless stated otherwise.
- Glaze reserves the right to modify prices or discontinue any product without prior notice.
- Product images are for illustrative purposes only and may slightly differ from the actual product.
4. Orders & Payment
- Orders are confirmed only after successful payment.
- The website offers multiple secure payment methods, such as credit/debit cards, Tabby, Tamara, and others.
- If payment fails, the order will not be confirmed.
5. Shipping & Delivery
- Deliveries are made within the Kingdom of Saudi Arabia only.
- Delivery time varies depending on the city and customer location.
- Glaze is not responsible for delays caused by circumstances beyond its control (force majeure, shipping companies, weather conditions, etc.).
6. Returns & Exchanges
- Customers may request a return or exchange according to the return policy approved on the website.
- Products must be in their original condition and unused.
- Shipping costs are borne by the customer unless the issue is caused by the store.
7. Intellectual Property
- All content on the website (texts, images, logos, designs) is the property of Glaze and may not be copied or used without prior permission.
8. Privacy & Data Protection
- Glaze is committed to protecting customer data and will not share it with any third party except when necessary (such as shipping or payment providers).
- Customer data is used solely to process orders and improve the user experience.
9. Limitation of Liability
- Glaze is not liable for any indirect losses resulting from the use of the website.
- We are not responsible for misuse of products after delivery.
10. Amendments to the Terms
- Glaze reserves the right to amend or update these Terms & Conditions at any time. Any changes will be published on this page.
